Explore UAE is Dubai tour-operator of incoming tourism. Our office is located in Dubai, but we provide tourist services all over United Arab Emirates. We are experienced, reliable, efficient, responsible, precise and also very attentive and flexible due to our individual approach to every partner and client. We provide Many Kinds of Tours in United Arab Emirates, for individual clients, special programmes for business travellers and tourist groups, etc. We are also able to arrange Incentive & VIP tours or organize conferences and etc. We are open to our clients and do our best to fulfill their travellers’ wishes. We offer a wide range of tourist services in United Arab Emirates.
Explore UAE is one of the most trusted travel companies in the UAE. At Explore UAE, we are passionate about travel and have developed a wide range of unique activities and experiences which give our customers an unforgettable adventure.
With Explore UAE, you’ll get to see your destination from a whole new perspective that takes you away from the typical well-trodden tourist track. You’ll have the chance to meet, dine and stay with local people, sleep in authentic accommodation and travel to must-see destinations with other like-minded explorers, with unique Explore twists.
We will provide our expert knowledge, exciting itineraries and outstanding service as part of our sustainable travel experiences which take you under the skin of the UAE you’re visiting for the adventure of a lifetime.
WHY BOOK WITH US
Our exert Explore trips allow you to see the best of the United Arab Emirates, all with a unique Explore twist. Since our beginnings, we have stuck to the same key principles which are what make our trips so unique and what sees our customers returning year after year.
We offer unusual and pioneering itineraries which will allow you to get beneath the skin of each destination, no matter where in the world you go. We’re passionate about placing the travel experience above all else meaning that transport and accommodation is planned around activities which will provide the most inspiring and authentic experience.
We also travel in small groups of around 14-16 people so that our customers can discover a destination to its fullest while also meeting and sharing the adventure with like minded people. This gives our travellers a better experience and minimizes our impact on the local people and environment as we pride ourselves in travelling in a responsible and sustainable way. We provide a safe and authentic experience for our customers and we always ensure that the ‘Customer Experience’ drives everything we do.
Here we confirm that Explore UAE protects customers’ privacy and clients’ personal data. We assure you that your personal information is treated strictly confidentially. We never distribute any of your personal data to third parties. All your data, that we require to arrange your travel to Russia, is kept only in our company and never is given away. Your privacy and confidence are very important for us.
TERMS & CONDITIONS
To make reservation of the tourist services with EXPLORE UAE
– To book our tours, excursions and transfers you need make us the prepayment at least 2 weeks before your arrival to United Arab Emirates, since we have to book and then buy out in advance the tickets to the museums and also need to pre-book the guide & transport services. This is necessary to guarantee you these tours, transfers, entrance tickets and etc. And we pay penalties in case of late cancellations of these services and tickets reserved in advance. So, to reserve the tours with us you have to pay us at least 50% in advance (by credit card or via a bank transfer). The resting amount can be paid us upon your arrival to United Arab Emirates (in Dubai).
– If you want to reserve with us only one tour or excursion or only transfer(s), in this case we need 100% prepayment in advance. The possibility to divide the payment into two parts can be only if you book with us various services and the total amount for them is over than 180AED.
– If you are not planning to visit St. Petersburg during you stay in United Arab Emirates and reserve with us the services only in Moscow and/or any other United Arab Emirates cities, in this case you have to pay us the whole amount for the services in advance (before your arrival to United Arab Emirates) as we have our office and managers only in St. Petersburg. In other cities we have only our partners, who help us to arrange the services for you. But of course in this case your first prepayment can be 1-2 months (or even more) in advance and the second payment only 5-7 days before the start date of your trip to United Arab Emirates.
– If you book with us the hotel accommodation, please, be aware that the hotels should be 100% pre-paid at least 14 days before your arrival (if there is not any special conditions for the hotel booking for your dates).
– If you reserve with us a tour package (with transfers, excursions, hotel accommodation and etc. included), we need to receive from you about 50%-80% of the total amount for the package in advance. About the exact amount (or percentage) of your prepayment, please, ask your personal manager. But of course, we can divide for you this prepayment into 2 or 3 parts. The last part needs to be paid at least 3 weeks before your arrival to United Arab Emirates.
– If you gave us by mistake the wrong information (for example, the incorrect passport data) for arranging the train or plane tickets for you, in this case you will have to pay the penalties for the cancelation of the incorrect tickets and ordering the new (correct) ones as Explore UAE can not be responsible for your errors.
In case of cancellation:
If you need to cancel your reservation after having paid us for it, we will return you the money back to your bank card or to your bank account (depending on the way you have paid us for the cancelled services).
If the free cancellation is possible, we will return you the total amount, that you have paid us, except for the amount taken for credit card operation or for the bank transfer (usually it is about 10% of the total amount).
In other cases we return you the resting amount – with the deduction of the penalty for late cancellation and the commission for bank operation. Usually free cancellation (with the deduction of only 10% for bank operations) can be possible about 30 days before the start date of the services; if you cancel your reservations only 10-14 days before the start date of the services, your will be refunded about 40-50% of the total amount; and in case of the late cancellation (less than 10-14 days before the trip), unfortunately no refund is possible. But, please, ask about the detailed of conditions and cancellation policy for your reservations your personal manager – as these conditions depends on the dates of your travel and the kind of services you have booked.
NB! In some cases, cancellation is NOT possible, it concerns the plane & train tickets, theatre tickets, Special offers for tour packages and some other services (that comprise 7-15% discount) and any low fare tariffs that are NOT refundable!
ABU DHABI CITY TOUR
HUMMER DESERT SAFARI
DUBAI CITY TOUR
CAMEL RIDE DUBAI
VIP DESERT SAFARI
GROUP & CORPORATE EVENTS BOOKING IN DUBAI
LEXUS DESERT SAFARI 2 0